Support Technician

NeoTX, an innovative immune-oncology clinical stage
biopharmaceutical company, is seeking a Tier 1 Support Technician to join our IT Department

Job Description

Excellent full-time opportunity for a junior IT technician to gain real-world IT experience, in-house, with on premise server and corporate workstations.  You will work directly under the Head of IT to provide user support on assigned open tickets and work in collaboration with the Service Desk. This position is responsible for resolving customer affecting technical issues in a timely fashion, install, troubleshoot and maintain an extensive variety of products and equipment. Eventually learn how to train employees, identify, analyze, and repair product failures, and replaces parts as needed.
Occasional after-hours work required for necessary equipment or system updates.
Onsite in Rechovot. NOT remote.

Position Responsibilities:

Tier 1 Support which includes:

On-site support for desktops, applications and network application incident resolution
Manage user installation and relocations request
Conduct physical inventory of assets, and scheduled electronic inventories
Assist in receiving and labeling property
Video Conferencing and Audio/Video Operations & Maintenance
Work with support staff for remote troubleshooting and repairs
Assist users with mobile communication devices (mobile phones, broadband cards, and laptops)
Grow to provide Tier 2 support which includes

Hardware troubleshooting and OS re-install, and equipment swapping support
Provide remote support services for telework/home users
Identify and resolve hardware incidents and service requests.
Minimum Requirements:

Minimum 1 year in tech support or other IT-related field
Proficiency in MS Windows, MS Server 2012 and 2016
Experience with printers and scanners and office peripherals
Working knowledge of Sharepoint, Office 365, Outlook, Teams, Zoom
Demonstrate technical proficiency
Excellent problem solving skills and analytical abilities
People skills ability to communicate information efficiently in Hebrew and English, eager to help, friendly disposition, able to work independently and part of a team.
Preferred Experience

Experience with virtual machines and backup software
Biotech background, lab background
Websites, domain, hosting, social media networks
Firewalls and security
Data security background
Certification in Microsoft Operating Systems
Please send CV and cover letter to [email protected] – please add “Jr IT Tech” to the subject line