Level 2 – IT Technician – Full Time, Evening Hours.
Seeking native English speaking level 2 IT technician to work evenings in CityBook’s Jerusalem office (daytime hours in the US) as part of a larger IT team based in the US.
Job Requirements:
• Must be willing to work evening hours (4pm-12am) Monday-Thursday in our Jerusalem office (Sunday as needed).
• Native English speaker required
• Team player, willing to work under a larger help desk umbrella. Communication, cooperation, and collaboration with managers and the team are critical
Responsibilities will include:
• Handling end-user trouble tickets, providing one-on-one end-user problem resolution
• Diagnose and resolve tier 2 problems for end-user workstations, laptops, kiosks, software, hardware, network, wireless, web access, and user accounts
• Active Directory User account creation and management
• Set up and troubleshoot Terminal Server and RemoteApp’s for end-users
• Troubleshoot user network drive issues
• Office365 apps, Exchange email accounts creation, license assignments, troubleshooting
• Create and update documentation as needed
• Tier 1 support as needed
• Basic management and setups of the following infrastructure technologies
o Server 2008/12/16
o Hyper V / Vmware
o Domain Controllers (Active Directory/DNS/DHCP)
o DFS
o Remote Desktop Services (Session Hosts, RemoteApp)
o Networking (Switches and VLAN’s)
o Firewalls (VPN’s, ACL’s)
o Windows Server Group Policy
o Wireless Controller and Access Points
o Routine patching and firmware upgrades and maintenance
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