Customer Success Manager – Jerusalem
We are looking for a Customer Success Manager to join a company in the digital space committed to revolutionizing their industry!
The Customer Success Manager will be responsible for the interaction with the current clients, building relationships, client retention and being the liaison between the clients and the company.
• Build strong trusting relationships with the clients, while evaluating, analyzing and understanding their needs to ensure their success and retention.
• Serve as the main point of contact and liaison between clients and the rest of the team
• Represent the voice of the customer and influence the product development roadmap
• Take ownership of accounts and manage all aspects of their required solutions
• Lead webinars, consultations and any necessary training to customers on the product
• Partner with Sales and Product teams on upsell, cross-sell, and expansion opportunities
• 3-5 years customer success, account management or consulting experience working with accounts of various sizes (at least 1+ year with B2B SaaS company) – a must
• Mother tongue English
• Superb written and verbal communication skills
• Strong problem-solving abilities with a focus on new technologies
• Positive attitude, empathy, and high energy
• Strong technical capabilities
• Experience with Salesforce – an advantage
• BA or BS degree
This is a full time position, based in Jerusalem.
Email your CV to firstname.lastname@example.org with the Subject Line: Customer Success