We are looking for a Customer Service Manager to join our fast-growing startup!
Air Doctor – who are we?
Air Doctor is a hi-tech company in the global tourism and health industry, located in Moshav Bet Nekofa, in the Jerusalem area.
Who are we looking for?
If you appreciate great customer experience, if you thrive to find the best solution to any problem, if you are a people-person with a high sense of empathy, if you like working within a team in a fast-growing environment, then your place is with us!
Responsibilities:
• Build, lead and drive performance for team members and help end-customers and customer service partners have an excellent service experience with Air Doctor
• Set clear service level goals and deliver results, providing regular feedback on performance while developing a high-performing team culture
• Build the organization using levers such as training, workforce planning and defining team processes & roles
• Advocate for our customers at every step of the way to provide data-driven, actionable insights for our product teams.
• Work with key stakeholders across the organization in a fast-paced, collaborative environment
Minimum qualifications
• Demonstrable experience working in a customer service operational leadership role
• At least two years of experience leading front-line teams to meet operational goals and targets
• Strong analytical skills with the ability to create solutions for operational problems
• Passion for mentorship and people development
• Experience establishing clear KPIs and processes for reporting on SLAs and leverage analytics to empower data-driven decisions
• Figure-it-out, get-it-done attitude
We’re looking for someone to grow with us as we grow!
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